Accessibility Statement

Our Commitment

We strive to make our website accessible to all users, regardless of ability or technology. Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Features

• Keyboard Navigation: Our website can be navigated using only a keyboard for users who cannot use a mouse.
• Screen Reader Compatibility: All content is structured to work with screen reading software.
• High Contrast: Text and background colors meet WCAG contrast ratio guidelines for better visibility.
• Scalable Text: Text can be enlarged up to 200% without losing functionality or readability.
• Alternative Text: All images include descriptive alternative text for screen readers.
• Clear Navigation: Consistent navigation structure throughout the site with clear headings and labels.
• Focus Indicators: Visible indicators show which element has keyboard focus.
• Skip Links: Navigation shortcuts allow users to skip to main content.

Features for Our Patients

Understanding that many of our patients are elderly or have hearing impairments, we've designed our website with the following considerations:

• Large, Clear Fonts: Easy-to-read typography with sufficient size and spacing.
• Simple Navigation: Intuitive menu structure and clear page layouts.
• Visual Cues: Important information is conveyed through multiple visual methods, not just color alone.
• Minimal Distractions: Clean design with reduced visual clutter to improve focus.
• Clear Call-to-Actions: Prominent buttons and links that are easy to identify and click.
• Multiple Contact Methods: Phone, email, and online form options to accommodate different preferences.

Browser Compatibility

Our website works with commonly used browsers and assistive technologies, including:

• Chrome, Firefox, Safari, and Edge (current and previous versions)
• JAWS, NVDA, and VoiceOver screen readers
• Dragon NaturallySpeaking voice recognition software
• ZoomText and other magnification software

Ongoing Efforts

We continuously work to improve our website's accessibility through:

• Regular accessibility audits and testing
• User feedback incorporation
• Staff training on accessibility best practices
• Updates to meet evolving accessibility standards

Alternative Access Options

If you encounter any accessibility barriers on our website, we offer several alternative ways to access our services:

• Phone Support: Call us at (678) 696-5470 for assistance with appointments, information, or services.
• In-Person Assistance: Visit our locations in Gainesville or Dawsonville for personalized help.
• Email Support: Contact us at support@gotohearing.com for non-urgent inquiries.
• Printed Materials: We can provide printed versions of online information upon request.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

We aim to respond to accessibility feedback within 2 business days and will work with you to provide the information or service you need in an accessible format.

Third-Party Content

We strive to ensure that third-party content and services integrated into our website also meet accessibility standards. However, some third-party content may not be fully accessible, and we work with vendors to address these issues when identified.