Privacy Policy

1. Information We Collect

Depending on how you use the website, we may collect:

• Contact information, including your name, email address, telephone number, mailing address, and preferred office.
• Appointment and intake information, including hearing concerns, requested services, insurance details, referral information, and scheduling preferences.
• Occupational health information that you choose to provide, such as employer or agency forms, DOT or GaDOE screening results, workplace noise-exposure history, claim information, and related medical or hearing documentation.
• Technical information, including IP address, browser and device details, pages viewed, referring pages, and website interaction data collected through cookies or similar tools.
• Communications and feedback sent to us by telephone, email, website form, survey, or review request.

2. How We Use Information

We may use collected information to:

• Respond to questions and appointment requests.
• Coordinate patient intake, insurance review, referrals, occupational evaluations, and requested hearing care.
• Communicate about appointments, services, forms, follow-up care, and administrative requirements.
• Maintain business, security, compliance, and clinical-support records as permitted or required by law.
• Operate, secure, troubleshoot, and improve the website and our services.
• Comply with legal obligations and protect patients, visitors, staff, and our organization.

3. How We Secure Patient and Occupational Information

The website is delivered over HTTPS. Patient contact information and occupational health data submitted to us are protected using administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These safeguards include encrypted transmission, access controls, role-based access where supported, secure systems, workforce confidentiality requirements, and procedures for reviewing suspected unauthorized access.

Sensitive records shared with authorized clinical or compliance partners are transmitted through secure channels and limited to information reasonably necessary for treatment, operations, oversight, documentation, or other permitted purposes. No internet transmission or storage system can be guaranteed to be completely secure, but we maintain reasonable safeguards and update them as our systems and obligations evolve.

4. When Information May Be Shared

We do not sell patient contact or occupational health data.

We may share information with:

• Service providers that support website hosting, form processing, communications, scheduling, analytics, security, or other business operations under appropriate restrictions.
• Authorized hearing care, audiology, insurance, referral, compliance, or occupational-health partners when needed to provide requested services or complete authorized reviews.
• Government agencies, courts, regulators, law enforcement, or other parties when disclosure is required by law or necessary to protect rights, safety, or security.
• A successor or transaction participant in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable confidentiality and legal requirements.

5. Google Maps and Third-Party Mapping APIs

Our location pages use Google Maps or related third-party mapping APIs. When a map loads or you choose directions, Google may collect your IP address, device and browser information, map interactions, and location data if you have enabled or granted location access. That collection is controlled by Google and is subject to Google's privacy policy and your browser or device location settings. You may decline location permission and still use the written addresses displayed on our website.

6. Cookies, Analytics, and External Links

We and our service providers may use cookies, analytics tools, and similar technologies to remember preferences, understand website traffic, measure performance, and maintain security. You may restrict cookies through your browser settings, though some features may not function as intended.

Our website may link to third-party websites and services. We are not responsible for their content, security, or privacy practices. Review the privacy notice of any third party before providing information to it.

7. Data Retention

We retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, provide and document services, resolve disputes, enforce agreements, and satisfy legal, regulatory, insurance, accounting, and clinical recordkeeping obligations. Retention periods vary by record type and applicable requirements.

8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of information submitted through the website, subject to identity verification and any legal or record-retention obligations. You may opt out of non-essential promotional email by using its unsubscribe link or contacting us. Appointment, service, safety, and administrative communications may still be sent when necessary.

9. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization. A parent or guardian who believes a child has submitted information should contact us.

10. Policy Changes

We may update this Privacy Policy to reflect changes in our services, safeguards, vendors, or legal obligations. The effective date above identifies the latest version.

11. Contact Us